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Return Policy:

Unworn items may be returned within 15 calendar days of the receipt date. All customers are required to ship their returns back at their expense. We recommend sending the returns back with UPS or by USPS along with keeping a copy of the return tracking. All items must be received by us and inspected before a refund or exchange can be processed. Refunds can take anywhere from 3-5 business days to reflect back into customer accounts.

Please note that original shipping charges are not refundable.

Eligibility requirements:

To be eligible for a return/exchange items must be returned within 15 calendar days of the receipt date. Proof of purchase (confirmation page or packing slip) must be shipped with the item. Please ship item back in the original packaging; please make sure to include the packing slip with the return/exchange information filled out on the back and the shoe box. Items must be in new, unworn condition in the original box.

Note: Any return attempts that do not meet the above criteria will be returned to the customer.


All customers are required to ship exchanges back at their expense. We will ship your first exchange back to you free of charge.

Items may be exchanged for a different size of the same style shoe within 15 days of the receipt date. The item being exchanged must be unworn and the item must be in the original packaging. Exchanges will be sent within 5-7 business days of receipt at our warehouse.

Note: Any exchange attempts that do not meet the above criteria will be returned to the customer.

Send your package to:

Therafit Shoe/Return or Exchange (Please specify which)
1578 NW 165th Street
Miami Gardens, FL 33169
Customer Service
Phone: 866-393-9291
Business Hours: Monday - Friday, 10:00 AM - 4:00 PM (EST)

Thank you for your order. We know you will love Therafit Shoe. Your order will ship within 2-3 business days and you will receive an email with tracking information at the time of shipment.

Carriers are experiencing delays and your shipment may take longer than usual.

About us:


Therafit has created fashionable, comfortable shoes - perfect for all hours of the day. Developed with today's active person in mind, Therafit believes in empowering people to embrace wellness in all aspects of their lives. We know that combining fashion with comfort will give you a solid foundation, both at work and at play.

Our patented technology provides cushioning and support helping to reduce the aches and pains that come from the stress of everyday activities. Each of our products carry the American Podiatric Medical Association (APMA) Seal of Approval from the leading resource for foot health information. Utilizing the patented Personalized Comfort System (PCS), each shoe lets you adjust the impact protection and cushion level to fit your personal needs. You decide what works best for you.

Therafit Shoe is a company that believes that business can have a higher social purpose. We’re proud to be a Certified B Corporation, a prestigious designation that is awarded to companies which use the power of business to solve social and environmental problems and meet higher standards of social and environmental performance, transparency and accountability. Therafit Shoe believes that each and every person can make a difference. With each purchase, Therafit Shoe donates to a select group of worthy charity partners. Proceeds go directly to organizations that focus on medical research, education, and the preservation of our planet and its resources. Our goal in social responsibility is to give back even more via charitable outreach and empowerment initiatives dedicated to programs of interest to all people across the country.

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Backorders will ship in 28 days.